Who really likes conflict? Isn’t avoiding conflict whenever possible an honorable goal? Except what happens when there really are conflicting perspectives- how does resolution happen? If you choose to avoid conflict rather than advocate for your point of view, or at least make sure it’s heard, what happens then? Probably your perspective may not get considered, and, when decisions are made favoring another viewpoint, you may feel disappointed, even resentful. Consider all the energy and time wasted by avoiding some conversation about this conflict…
I can recall experiencing this kind of calm leadership when I was still a med student. Our team was re-rounding at the end of our day on a patient who was dying of throat cancer. Earlier in the day, when he was coughing up some blood, the ENT docs following him told us that his tumor was sitting on his carotid artery and there was no treatment available. As our resident led us into the room the patient sat up in bed, opened his mouth, and blood began to pour out. I began to run around like a chicken without a head, asking if I should call the blood bank or anything else.
My resident said to me and the team, “Calm down,” and to the nurse said, “Please give me 3 vials of morphine.” He injected one vial after another while the patient, who had been awake while he was bleeding to death, gradually closed his eyes and died. I’m not sure I ever witnessed a better example of being able to be calm in a crisis and act in the best interest of a patient.